KT
Karen T

1 reviews | Active since Nov 2010

01 Nov 2016, 12:22

Wasting Time and Money

<p>Went in at 8:00 and left at 9:30. An hour and a half for and eye test and payment. Their systems are ridiculously slow, just waiting for them to print out an invoice takes too long. Their systems and machines were not up and running at 8:00, and we had to wait for everything to come online as well.</p> <p> </p> <p>I had a toddler with me and to wait an hour and a half in a shop while they stare at the screen and wait. was an absolute nightmare. </p> <p> </p> <p>Came to spec-savers because they're on the Discovery Network, but the cash price was less then what I would have paid out of pocker if I had put it through the medical aid!</p> <p> </p> <p>Also disgusted that this pair of glasses costs double what my last pair cost at another optimistrist a year ago.</p> <p> </p> <p>Will not be coming back here ever</p>

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Replies (3)
Spec-Savers SA
Spec-Savers SA's reply01 Nov 2016, 13:35
Official

Dear Seppie,

Thank you for taking the time to bring this to our attention.

We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.

Kind Regards

Spec-Savers Team

KT
Karen T's update29 Nov 2016, 20:34
Reviewer Update

I was really suprised that shortly after my post I was contacted by Milly from Spec Savers and was given a discount of the glasses that was refunded to me.

I was also surprised to be able to collect my glasses after exactly a week, after being told it could take up to 10 working days.

Thank you to Milly for the very speedy, professional response and regular feedback that followed.

I do really hope though that the shop is able to upgrade their systems in order to speed up their service.

Spec-Savers SA
Spec-Savers SA's reply30 Nov 2016, 08:24
Official

Thank you so much for the feedback and kind words. We have brought the update issue to the required departments attention.

We hope that you will have a great day further!

Thank You & Kind Regards

Spec-Savers Team