Waiting Since Forever!

I cannot begin to express my level of dissatisfaction with Specsavers these past few months.

In December I went for my spectacles, I was told I'd need to wait on my medical aid to make a payment so as I've dealt with them before, the branch in Gugulethu to be exact, I waited and assumed the delay was with my medical aid.

It has been almost 3 months of waiting and still nothing. 2 days ago I finally received a statement from the medical aid which clearly shows that a claim had been made for Specsavers. Sent an email Ang got a response from a CRM by the name of Madelein la Grange, who informed me that someone would be in touch.

I sent a follow up email and she continued to tell me that the branch had just come out of loadshedding, when I expressed that the branch in question had been out of loadshedding at 14:00 and the time was now 16:24. I did not get any response thereafter.

I'd just like clarification on my glasses and the points I have with them but they clearly have no intention of being of assistance.