JF
JAUN F
1 reviews | Active since Nov 2016
28 Oct 2020, 11:28
Waited two months for my glasses
One star is too much!!! I went for my eye test and they told me I will be contacted as soon as my glasses arrived shouldn't be longer than 7 bussiness days, I waited almost 2 months untill I had to go to them to ask if it had arrived!!! This is poor customer service and a disgrace to the brand!!!!! I had to pay for my glasses and it's a total disgrace to still tell me I need to pay now before I get my glasses after waiting forever!!! Apparently they care about your eye health bullsh*t!!!
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Replies (3)
Spec-Savers SA's replyOfficial
28 Oct 2020, 11:56Dear Jaun- Paul
Thank you for your detailed feedback and for bringing your matter to our attention. All of your information was sent through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency.
Kind RegardsSpec-Savers Head Office
Thank you for your detailed feedback and for bringing your matter to our attention. All of your information was sent through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency.
Kind RegardsSpec-Savers Head Office
Spec-Savers SA's reply28 Oct 2020, 11:56
Official
Dear Jaun- Paul
Thank you for your detailed feedback and for bringing your matter to our attention. All of your information was sent through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency.
Kind RegardsSpec-Savers Head Office
Thank you for your detailed feedback and for bringing your matter to our attention. All of your information was sent through to a Spec-Savers representative to step in and attend to your matter with the utmost urgency.
Kind RegardsSpec-Savers Head Office
JF
JAUN F's updateReviewer Update
28 Oct 2020, 15:03If only the branch called me as fast as you rep**** to this query!!
JF
JAUN F's update28 Oct 2020, 15:03
Reviewer Update
If only the branch called me as fast as you rep**** to this query!!
Spec-Savers SA's replyOfficial
28 Oct 2020, 15:28Dear Jaun-Paul,
Thank you for the update, I have sent a follow up email and the representative will contact you soonest.
Warmest regards
The Spec-Savers Team
Thank you for the update, I have sent a follow up email and the representative will contact you soonest.
Warmest regards
The Spec-Savers Team
Spec-Savers SA's reply28 Oct 2020, 15:28
Official
Dear Jaun-Paul,
Thank you for the update, I have sent a follow up email and the representative will contact you soonest.
Warmest regards
The Spec-Savers Team
Thank you for the update, I have sent a follow up email and the representative will contact you soonest.
Warmest regards
The Spec-Savers Team