VERY poor customer service from the Parkview branch.

They do not follow up as promised. Bongile was going to check when my spectacles would be ready and phone back, BUT she never did. I phoned back about 5 hours later and was told that she was not available and nobody else could help. I logged a call on the Spec-saver site, and they only responded the next day to say the call had been logged. This afternoon Bongile phoned to say that it had, "Slipped her mind". On top of that, now nearly 2 weeks after ordering the spectacle, they have still not submitted the medical aid claim as I originally requested. Wow, Customer Satisfaction score = 0, and Willing to Recommend = 0 out of 10.