Very poor customer service

I am very angry with the service of Spec Savers Guguletu , I went for my glasses on the 12th of July 2025 .Did everything that is required on Monday they called me to tell me they have a problem with confirming my details with their VNP sytem i understood , again following me day they called me which was Tuesday now the 15th then everything was fine the lady with name starts with V even sent me a OTP to confirm my invoice i told her .Then they went queit thinking in my mind my glasses are bein processes , I call them today the 24 .07.25 to follow up she ask for my surname then she she acts like she is shock telling me that nothing has bein done with my glasses they still atthe store.I asked her how when that day you told me that you will send them to the lab nd will receive them within+-2 weeks.My eyes are paining because i need my glasses . ive noticed with some of that store workers its like we doing these glasses for free.Im never ever going back to that spec savers in Guguletu anymore . Really angry after 2 weeks no one is updating me if i did not call i would have bein in the dark.Your servise V...is very poor im sorry to say that