Very Late Spectacles Still Waiting

Hello SpecSaver I am desperate to get my order. I ordered spectacles from your Durban West Street Branch about six weeks ago. They contacted me to say there will be a delay as a lens was cracked during fitting and they need to get a new one. SO THEY ARE ALREADY VERY LATE. Since than the store has been damaged with the unrest. I have contacted head office last week and made arrangements to pick up from Specsavers Galleria. I have also been to the Galleria store which is operational and spoken to a Specsavers Galleria representative but she could not help me without feedback from you. Can someone please tell me where my glasses are and if the have been damaged make arrangements to get a new one. I need a date when I can expect them because right now it seems like I will have to wait for all the buildings and malls in our beautiful country to be rebuilt before I can get a delivery date. Can nobody check with the lab using my details. Surely there must be another way to track things if the records are lost in |West Street.