Useless Lab

I am a bit disappointed in Specsavers. .

I chose a very expensive Police frame and my prescription was single vision with a ARC coating (just for reference the one lense was a surfaced lense). After not even having had them for a month I noticed on the surfaced lense that it had started to make these small bubbles as though the ARC coating was starting to peel off and I knew this couldn't be my fault because I have only ever cleaned them with the cloth they gave me with the glasses.

Anyways, I took them to the branch and they advised that they would need to send them to the lab for assessment. The lab then confirmed that it was a factory fault and they would need to make completely new lenses so a new order was placed fine, I waited.

Then I get a mail saying that my order is taking longer than expected and they apologize for any inconvenience. I have now been waiting for my glasses that I PAID for please note for almost a month.

The service I received from the branch was wonderful but the lab is letting them down BIG TIME and this is not the service I expect from Specsavers.