Unprofessional client care

Last year 10 December 2020 I went for my 2 yearly check-up to get new glasses. After numerous telephone calls I have found out the people never placed my order. My husband went on the 17th Dec 2020 his glasses were there. I am still battling to get mine they have everyday an excuse. And then after they said they will keep me informed. They are not professional because they doe not come back to me to give me any updates about my glasses. It is already paid for. And I do not get any feed back. I am iterated and not very happy with their service at all.