Unprofessional

I had the worst experience at Spec Savers Fourways Crossing recently. On the 20th of March 2024 later in the afternoon I went, and I got tested for my new pair of the summer promotion and placed an order. After spending a total amount of R7000.I finally went to go and collect my glasses on the 2nd of April, when I got there my sunglasses had not been taken to the lab because the sales assistant thought that they didn't have to go in for whatever reason, which I found very unprofessional. When I called a week later to find out on the process because I couldn't see the order status on the tracking link, the glasses had not been sent to the lab. On the 10th or 11th, I can't remember the exact date, I called in and stated my concerns about the new glasses because I was struggling to cope in a room that has lights on ever since I got the new pair of glasses and I was told that the optometrist is fully booked, and I can only get a date for the 15 of April 2024. As I'm writing this, I am currently using my old glasses to work and be able to fulfill my other daily activities.