Unorganized, sneaky and bad quality glasses

There was a promotion where you can get tested sunglasses with your glasses and if you pay R299 extra then Specsavers will Polarize it for me. Gentleman at reception said I can pay the polarize fee on collection. When I received the call that my glasses are ready, I went to collect it. After handing over my glasses I asked the guy if I should not pay for the Polarize? He said \Oh yes you should (very unsure I should add). Paid R299 and went home. On my way home my partner ***ner of quality polarized sunglasses) said its definitely not polarized. I took it back the next day and the guy checked the book and said sorry that it was indeed not polarized. A week and half later I phone them and asked why is it taking so long? He said they did sms me that its finished. When confirming the cellp numbr it was not even mine?<br> <br> Collected glasses nxt day and the guy at reception confirmed its polarized. After work we went hiking. On our way my partner once again had a look and noticed the frame is now loose from the glasses