Unhappy with service

I had an eye test on 3/3/2015. I needed specs urgently and was told that the order would be tagged as urgent. I phoned them on the 10th, the 11th and this morning the 12th. I decided to go to the shop, hoping they had mislaid my order. The staff were apologetic. The lab was just very busy, I was told. I was also told that the order can take 6 - 8 working days to come through. The day of my test, I was told 5 - 7 days. <br> <br> I am unhappy with the service. I am struggling to drive and work without specs. I'm a nurse and starting a 3 day, 12 hour shift from tomorrow to Sunday - something I am not looking forward to without my specs!!