PL
PATRICIA L
1 reviews | Active since Feb 2013
31 Oct 2022, 08:41
UNFAIR BILLING
Good Day
I went to Specsavers in Brits to take glasses, they had special for ny glasses and get the spectacles for free
I was then told that there is acertain amount I need to pay in order to get the glasses since my medical aid only pays part of the payment not everything.I then paid what was required and later i got smses saying that my account is overdue How is it possible?I later phoned the Brits store everytime they tell me they would look into the matter and they will phone To this day no one phoned me and I am still getting the arrears messages,soon they will hand my account to the attorneys for the amount that I dont understand
My Specsavers account number:LUK004
Please assist
Helpful (0)
Replies (3)0
Replies (3)
Spec-Savers SA's replyOfficial
31 Oct 2022, 15:15Dear Patricia.
Thank you for taking the time to bring your unfortunate experience at Spec-Savers Brits to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your matter with the utmost of urgency.
Warmest regards
The Spec-Savers Team
Thank you for taking the time to bring your unfortunate experience at Spec-Savers Brits to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your matter with the utmost of urgency.
Warmest regards
The Spec-Savers Team
Spec-Savers SA's reply31 Oct 2022, 15:15
Official
Dear Patricia.
Thank you for taking the time to bring your unfortunate experience at Spec-Savers Brits to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your matter with the utmost of urgency.
Warmest regards
The Spec-Savers Team
Thank you for taking the time to bring your unfortunate experience at Spec-Savers Brits to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your matter with the utmost of urgency.
Warmest regards
The Spec-Savers Team
PL
PATRICIA L's updateReviewer Update
14 Nov 2022, 04:59I am still waiting for a response from Specsavers in Brits,I contacted my medical aid to find out what happened and sent Specsavers the response and till today nothing from Specsavers
The next thing the account will be handed over for something that was not my fault
The next thing the account will be handed over for something that was not my fault
PL
PATRICIA L's update14 Nov 2022, 04:59
Reviewer Update
I am still waiting for a response from Specsavers in Brits,I contacted my medical aid to find out what happened and sent Specsavers the response and till today nothing from Specsavers
The next thing the account will be handed over for something that was not my fault
The next thing the account will be handed over for something that was not my fault
Spec-Savers SA's replyOfficial
14 Nov 2022, 12:04Dear Patricia.
Our representative has informed us that they have been in contact with you directly regarding this matter. We will follow up with the representative and ensure that you are contacted.
Thank you and Kind regards
The Spec-Savers Team
Our representative has informed us that they have been in contact with you directly regarding this matter. We will follow up with the representative and ensure that you are contacted.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply14 Nov 2022, 12:04
Official
Dear Patricia.
Our representative has informed us that they have been in contact with you directly regarding this matter. We will follow up with the representative and ensure that you are contacted.
Thank you and Kind regards
The Spec-Savers Team
Our representative has informed us that they have been in contact with you directly regarding this matter. We will follow up with the representative and ensure that you are contacted.
Thank you and Kind regards
The Spec-Savers Team