PG
Pieter G
1 reviews | Active since Nov 2018
08 Jan 2021, 22:50
UNACCEPTABLE SERVICE FROM SPEC-SAVERS
On 4 December 2020 I had my eyes tested at Spec - Savers at the Mossel Bay Mall. When my spectacles arrived on 23 December, the one lens was chipped and a new one was ordered. It arrived today, 8 January 2021. I was forced to travel to Mossel Bay again, to get the new lens fitted in the frame. It was a extra 120 km. I am unhappy, because I waited 39 days for my spectacles and Spec-Savers did nothing to cover my extra trip. Tbis is unacceptable servive from a Service Provider.
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Spec-Savers SA's replyOfficial
11 Jan 2021, 11:01 Dear Pieter,
Thank you for your detailed feedback and for bringing your matter to our attention. We have sent through a follow up and our Spec-Savers representative will attend to your matter with the utmost urgency.
Kind RegardsSpec-Savers Head Office
Thank you for your detailed feedback and for bringing your matter to our attention. We have sent through a follow up and our Spec-Savers representative will attend to your matter with the utmost urgency.
Kind RegardsSpec-Savers Head Office
Spec-Savers SA's reply11 Jan 2021, 11:01
Official
Dear Pieter,
Thank you for your detailed feedback and for bringing your matter to our attention. We have sent through a follow up and our Spec-Savers representative will attend to your matter with the utmost urgency.
Kind RegardsSpec-Savers Head Office
Thank you for your detailed feedback and for bringing your matter to our attention. We have sent through a follow up and our Spec-Savers representative will attend to your matter with the utmost urgency.
Kind RegardsSpec-Savers Head Office