Unacceptable Service Experience at Spec Savers Eastgate

I am writing to express my extreme disappointment and frustration with the abysmal response to my concerns at Spec Savers Eastgate.

On 30th August, I underwent an eye test with Steven van der Walt. Subsequently, on 13th September, I collected my glasses from the store and immediately informed Steven that they were uncomfortable to wear. Despite his suggestion to keep them for a week, the discomfort did not improve. On 19th September, I was asked to come in for a retest, but I remain very dissatisfied with the lenses and the prescription.

Despite Steven's assurance that he would discuss the matter with the store owner and get back to me, I have not received any communication from Spec Savers since then. My attempts to contact Steven have been met with silence for almost 3 weeks.

Considering this inexcusably poor service, I demand a refund. This level of service is utterly unacceptable.