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Buhle M

1 reviews | Active since May 2019

24 Jun 2019, 08:40

Unacceptable service

I went to specsavers Rustenburg square on the 18th of May 2019 to have my eye test and get glasses, they told me it was going to take about 2 to 3 weeks to get my glasses,Guess what, till today I haven’t got my glasses. This is the 6th week, no call, no explanation. Service delivery can never be worse than this. . This is really unacceptable from such a big company

0
Replies (6)
Spec-Savers SA
Spec-Savers SA's reply24 Jun 2019, 15:23
Official
Dear Buhle,

Please forward your contact information to *** We have our representative standing by to attend to your matter urgently. Thank you for bringing this to our attention.

Thank You & Kind Regards
Spec-Savers Team
BM
Buhle M's update24 Jun 2019, 17:57
Reviewer Update
Cell no: ***
BM
Buhle M's update25 Jun 2019, 18:03
Reviewer Update
The contact info sent here is not visible
Spec-Savers SA
Spec-Savers SA's reply26 Jun 2019, 14:38
Official
We have obtained your contact information (we had a few issues with our page but all has been dealt with) and have sent everything through to our representative to attend to. 

Thank You & Kind Regards
Spec-Savers Team
BM
Buhle M's update27 Jun 2019, 16:34
Reviewer Update
This is really ridiculous, I want my glasses by tomorrow or am canceling the whole thing and want my funds transferred back to my MedAid. This page is useless
Spec-Savers SA
Spec-Savers SA's reply27 Jun 2019, 16:41
Official
Hi Buhle

We have escalated your matter to the store's head office area manager to step in.

Thank You & Kind Regards
Spec-Savers Team