Unacceptable service

I was at Spec Savers East Rand Mall branch on the 24th of February where I did my eye test and picked new frames and paid for my glasses. It is now 14 March and still no glasses. They phone me now and tell me “No the lab just let them know that the coating did not take on my glasses and they can’t tell me when my glasses would be ready. I sent a mail yesterday to Spec savers head office and they have not even made the effort to reply to my email. I find this very unacceptable. I will be taking my business to Torga from now on. This is pathetic.