Unacceptable Business Conduct – ************ and Poor Ethics

Extremely Disappointed with the Handling of My Invoice and Payment Query at Spec Savers East Rand

I’m beyond frustrated with how my recent billing issue was managed. Despite clearly stating on the day of my exam that I intended to claim through my medical aid—and providing all necessary details—the invoice sent to me is still incorrect and doesn't reflect the proper medical aid tariff codes.

Even worse, I was subtly threatened with additional charges for simply requesting that the correct PPN Tariff 1 be app****. That’s not just unprofessional—it borders on ************.

This follows an earlier unresolved issue regarding a potential double payment for my eye exam. I submitted proof showing a total payment of R4,155.00 and an additional R575.00 , yet my concerns were dismissed and the statement provided makes no sense compared to how the invoice was itemized.

The lack of transparency, poor communication, and refusal to correct these issues show a serious lack of ethics. I will not be using your services again. I expect a corrected invoice and a proper explanation regarding the double payment—immediately.

If this is not resolved soon, I’ll be requesting a full refund.