JD
JO-ANNE DREYER

1 reviews | Active since Mar 2013

07 Sept 2016, 11:46

Unable to see with Spectacles?

<p>I had spectacles made in February 2016, reading Glasses. When I received the glasses the Vision was very large but I couldn't see anything when I walked the vision was totally distorted. I reported this to the consultant and he said it is only reading glasses so you mustn't wear them when you walk. Huh. I then left and tried wearing the glasses for reading but lasted all of 10 minutes. I definitely need them for reading and went to be purchase reading glasses at Clicks 1.5 strength and they were fine. Due to the fact that I had spent so much money on th glasses felt I should have the matter changed. Went to the store this morning had an appointment with the same Optometrist, Antonie and he was determined to prove the original Script was right. I am having the bad experience with the glasses or wouldn't have reported the matter. The appointment was a total disaster, he actually became rude as the appointment progressed. I stormed out of there with him saying he only wanted to help. I will keep wearing my R110 Reading glasses as they assist me with my reading WHICH IS WHAT I DESPERATELY NEED.</p>

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply08 Sept 2016, 08:35
Official

Dear Jadreyer,

Thank you for taking the time to bring this to our attention.

We have sent your matter through to our head office senior representative to investigate with the utmost urgency. Our representative will be in direct contact with you.

Kind Regards

Spec-Savers Team