SR
Sid R

1 reviews | Active since May 2016

07 May 2016, 07:35

U Dont Save at this outlet

I have for many years been a loyal customer of Spec Savers - in later years the 4ways branch- whilst they have been more pricey they offered good service and included insurance cover in their fees - recently a leg broke on my glasses - I was quoted R140 to replace them in 5 days this I accepted – offer +acceptance = a valid contract (Commercial law 101) I was then contacted saying that the frames were discounted and I was to choose another – to my surprise they expected me to pay R900!. The customers should not be prejudiced by unavailability of the frame which should have been checked beforehand

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply16 May 2016, 09:59
Official
Dear Sid Thank you for bringing this to our attention. We have escalated your matter to our head office representative, whom will attend to you with the utmost urgency. Kind Regards Spec-Savers Team