****ty service of spec savers

My wife went for the promotion last year glasses with sunglasses Start of November it was paid in full and the sunglasses arrived not the specs we phoned them and asked whats happening when can she recieve her specs and they are searching for the specs and will come back to us still waiting i went to mokala mall kuruman spec savers in mid Dec and asked what is happening now they said they will look what they can do and get back to me still waiting 3days later they went ons leave iam so ****ed off i will never again make use of spec savers