Two months later... spectacles still not ready for collection.

Really disappointed with spec savers Kollonade . It's been 2 months now and we still haven't received my fiancè's spectacles. After waiting the first month for spectacles they arrived with lens errors and had to go back to the lab (both spectacles and prescription sunglasses). We try our best to make follow up to find out when the spectacles will be ready but everytime we call we are given contradicting information from the staff members. Today I had to go back and ask for a refund as no one has an explanation why another month has passed and somehow mariculously the lenses came out from somewhere at the back and we were told they will cut them out and fit them into spectacles by end of the day. It is really a daunting experience because I am still waiting for that phone call ro ho and collecst and I am worried that should there be a lens error again then it will take another 2 months. My fiancè is already having headaches from struggling to see with his old spectacles and this is impacting on our quality of life. We paid for the spectacles, cant we get what we paid for atleast.

Concerned customer Karabo Mohale