Try at home service

I ordered frames for home trial on-line on the 30 January.My order was confirmed and I also received an e-mail on the 3 February advising that the order was dispatched. An e-mail address and call centre number is provided on the e-mail. I had not received my order by the 8 February, so I sent an e-mail to which there has been no response. I called the call centre number on the 9 February and the agent was unable to assist but took my details for someone to call back. I did receive a call back but was informed that my order was dispatched on that very day! I informed her about the e-mail of the 3 February only to then be told that there is a message from the courier company that they couldn’t find the address. I then verified the address and instructions which were all correct. I was told that they cannot provide the details of the courier service but would contact them and arrange for delivery today the 10 February. I have not heard from the courier company or Spec savers. Totally unhappy with the turnaround time and poor customer service. I better not be charged for these frames that I have not received!