Totally ***********

I dealt with the Campus Square branch in Melville I have to say I no longer want to deal with that branch - it is now nearly six months since the original eye test and after so many attempts I still am waiting for the correct contact lenses. It has caused me problems at work since the lenses I have been supp**** with again and again do not correct the astigmatism issue I have From the first visit I specified the brand of lenses I wanted since in the years I have been using them they worked well- Bausch and Lomb . The first test lenses supp**** in December were these lenses and the ones I approved. Since then the lenses they have supp**** have been Johnson and Johnson, Cooper and Cooper and another brand I have been clear with them on the many visits to the store which brand I require and each time they promised to get it sorted out , I fail to understand why they do not order and obtain the correct lenses - they got it right first time on the trial set ! The amount of time wasted with the alternative lenses they keep supplying, the problems the double vision causes at work etc (reading and writing emails is a huge problem with the double vision issues ) has gone way beyond acceptable. There has been no real apology from Campus Square, repeated promises to get the correct lenses, repeated promises of phone updates - none of which happen I don’t know if this can be fixed at a different store but I am no longer prepared to deal with your campus square branch and further waste my time If you can offer a solution to the issues please let me know My details Andrew Hedley ***