Tinted Glasses

Good Day

I am not happy with the service or how my order has been handle at Spec Savers Wonderpark, I did an eye test on the 10/06/2020 and I asked for the glasses to be tinted. The doctor explained the tint and I also requested for the one that changes when I’m outside.

The lady that was assisting me with the glasses showed me the different tints and told me that the darker I go the more expensive it will be. I opted for the 50% tint not sure if that’s the correct wording and I was under the impression that it’s the one that changes when I’m outside and clear when I’m inside and I paid for everything on the day.

I was sent an sms on the 17/06/2020 that my glasses are ready for collection and when I got to the shop I was not happy as the tint is a permanent one which is not what I wanted and the lady is insisting on having explained the difference and I’m saying if I knew I wouldn’t have agreed to the tint to begin with.

I am not trying to be difficult but I’m really not happy with how this situation is been handled, I’m being told that I will not be getting a refund for the tint if they have to re-do the lens.

All I wanted was to have glasses tinted when outside and change to normal when inside. I would really appreciate if this matter can be resolved ASAP. I’m not from Pretoria but I was around Pretoria at the time and decided to get them from Wonderpark and now I’m in Midrand. I’m being told the manager is off sick or something and not sure when I’ll get a response. Again all I wanted was tinted glasses and not a permanent tint.