They just do not worry!

I wish it was possible to give a -10 for service as 1 does not even justify the level of service I received. If you are thinking of using them for your eye care - please reconsider as they just do not care. So not happy! At the end of 2023 I am informed that they cannot order contact lenses for me as I now need to test every 6 months before ordering. I already had issues with my contact lenses. The first week of this year I go for a test because that is the only way they will order the lenses. It was supposed to come on the 20th of January and still not here. I asked please call me back with an update - no one calls despite taking my number. I sit in January without any lenses, I cannot see but I need to work. I asked can you please help me with any lenses that is more or less my prescription - oh no they cannot help. Did not even bother. Stating we do not keep anything but last year when I went to the branch with an issue with one of my lenses they went to the back and actually gave me one. By all means if I expected it within 2 days however this is going into week 3. It does not matter what time of the year, the service are just never good when it comes to ordering lenses or expecting them to come back to you. None of the clients received communication stating we need to test now every 6 months. Pathetic! I can't wait to move to another place. I am done!!!