They dont care at all.no customer service

I have lodged a complaint on the 29th November.the response was that someone will call me todate nothing happened. I received an sms on the 22nd of December from Lotus optomotris where they sent my spectacles that they are ready. Beacon bay specsavers have not sent their courier to collect my spectacles. Why these people are so careless about the well being of customers.they actual do not care.