1 reviews | Active since Jan 2021
The Specsavers branch at Mall of the South are a great bunch of people!
I had issues for weeks trying to get my glasses approved from medical aid. I eventually got so fed up with the process that one day I simply left the store mid discussion. Without prompting from me, a staff member phoned LATER THAT DAY and from that phone call, things changed. I subsequently received regular, clear, helpful communication from ROY and the rest of the team, he explained to me where the mix up had occurred (which was mostly the fault of the medical aid), and after many weeks of frustrations, I finally have my new specs. Thank you to the entire team for being so patient with me - even when I wasn’t. The store is busy, and they seem to have MANY customers to attend to, but thank you for your dedication to this one.
Thank you for your kind words and positive feedback! These staff members love what they do, and it is clear in the service that they render, compliments such as this one is highly motivating and greatly appreciated. We have forwarded your compliment onto the store, the franchisee and senior management at Spec-Savers, as we take great pride in each of our staff members especially in cases such as these.
The Spec-Savers Team
Thank you for your kind words and positive feedback! These staff members love what they do, and it is clear in the service that they render, compliments such as this one is highly motivating and greatly appreciated. We have forwarded your compliment onto the store, the franchisee and senior management at Spec-Savers, as we take great pride in each of our staff members especially in cases such as these.
The Spec-Savers Team