SR
Sherika R

1 reviews | Active since Nov 2018

28 Nov 2018, 10:20

The nice but not so nice assistant!

My visit to the Spec-savers at the Vaal Mall on the 27 of November has altered my perception and most importantly ,me second guessing obtaining services from Spec-savers due to the customer services rendered by such an unprofessional assistant. Her appalling attitude and lack of professionalism got me walking out the store with a distraught state of mind. My sibling and I walked in together after 5pm enthusiastic to choose a pair of lenses after a eye test done before 5pm. From the very minute we entered she made us really uncomfortable and we felt rushed and uneasy when selecting the frames. when I asked to try the lenses she was rude again and that when we walked out. she insisted that she was not rude.Using words like mam and have a nice day while being sarcastic does not make you a nice person. I would like the eye test back so that I can source lenses elsewhere.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply28 Nov 2018, 11:54
Official
Dear Sheri!,
 Thank you for taking the time to bring this to our attention.

We have sent all your information through to our representative to look in to your matter.

 Kind Regards Spec-Savers Team