The incompetence of Specsavers Mall@Reds

I went in on Saturday with my partner who is a dependent on my medical aid to get our eyes tested and order our glasses. We both were promised to get feedback on Monday. Brenin gives feedback to my partner regarding his glasses and is so happy to help him. Yet I have not received any feedback what so ever. I called in on Monday and was told Brenin would call me and still there is no contact. I call back today as my partners glasses has been processed and ordered. I get asked when did I come in and if I picked out my frame. Because nothing has been processed. How on earth can a world known company get their competence so wrong. I am very unhappy with this service. And not please with Specsavers mall@reds. And FYI Brenin is off today and get put through to someone who was not even in over the weekend.