1 reviews | Active since Oct 2009
Thanks for wasting my time!
2 weeks ago, the hinge on my glasses broke. The next day I went to spec-savers in Blue Route and was told that 'the guy who fixes glasses will only be in during the week\. So by the Tuesday I was in Cavendish and took my glasses in, JUST AS UNHELPFUL. \"Nothing we can do except quote you on new glasses, or go to EyeQ and get them fixed\" off to EyeQ I go....they superglue my glasses (Yes it didnt work, but they were far more helpful and friendly and ready to assist however they could) Last week I went to another Optometrist to see what they could do, they were shocked that Spec-savers didnt bother helping, as it is their brand of frames, they advised me to go back. Which I did last week (Blue Route branch) was then told that they can order the part in, and it would be there by Friday, Sunday I go in to see if i can collect. No one has even bothered ordering the part. Today I call, no it will now take 3 weeks to order and fix, but in the meantime they will put a temporary piece on! I mean seriously, can ANYONE get their story straight! It is not easy driving around and doing anything when you cant see at all! NEVER BUY FROM SPEC-SAVERS, THEY ARE A WASTE OF TIME AND MONEY! "
Thank you for bringing the matter to our attention.
I have addressed your complaint with Spec-Savers Blue Route and the store has confirmed that contact has been made with you to resolve the matter.
Lisa has confirmed that a replacement temple has been ordered and it will be at no charge.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Thank you for bringing the matter to our attention.
I have addressed your complaint with Spec-Savers Blue Route and the store has confirmed that contact has been made with you to resolve the matter.
Lisa has confirmed that a replacement temple has been ordered and it will be at no charge.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
