EK
Elzeth K

1 reviews | Active since Aug 2020

17 Aug 2020, 23:20

Terrible Service vrom Spec-Savers

Terrible and disgusting service from Spec-Savers. After about 1.5 years the anti-reflex coating of my lenses came off so much that my glasses look scratched and it affects my vision. Never before this happened in such a short time. When I send it to the lab in Cape town to check what is wrong, i got a very unprofessional report back. They refuse to take responsibility for this problem that could very well be a factory mistake. I will definitely not support Spec-savers again if they provide such bad-quality lenses and bad service.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply28 Aug 2020, 16:29
Official
Dear  Elzeth,

Thank you for bringing your matter our attention. Please provide us with the name of the Spec-Savers store that you have had this unfortunate experience at. We will have a Spec-Savers representative attend to your matter urgently.

Thank You & Kind Regards
Spec-Savers Head Office