Terrible Service Spec Savers Canal Walk

<p>I am experiencing bad service from your Canal Walk store!!! and I am loosing patience and will NOT do business with Spec Savers again.</p> <p>My wife purchased a pair of spectacles in October from the canal walk store and:</p> <p>A. The frame has cracked - 5 months later</p> <p>B. My wife and I have followed up with your store, spoke to Ruth and she said she CANNOT advise us the status of the frame as she doesn't have access to a system - Shocking!</p> <p>C. Why has spec savers not called or informed us of the status as of yet ? - do they not care for their customers?</p>