Terrible service from Spec-Savers Wonderpark

I'm extremely frustrated with specsaver Wonderpark branch. I orderd a replacement on a pair of my reading glasses on the 10th April 2026. I was asked to Pay 20% of R945.00 since they were insured, which i did and I never received any acknowledgement. Today it marks exactly a month . I called 4 times already to asked for an update,everyone I speak to has no clue how far my glasses are and all they keep asking for is a proof of payment I kept sending over 3 times already. If this is the kind of service they provide to their customers I'm sorry to say it sucks. Can I please get urgent assistance on this matter coz my life is now disrupted by this delayed and terrible customer service.