Terrible service

I have been waiting almost 2 weeks for a phone call on what is actually happening with my query. My Polaroid sunglasses frame broke 3 weeks ago and I went into Spec Savers to enquire about a replacement frame, as the lenses are only a year old. At first the employee could not be more accommodating...that is where it ended!!! <br> I went into the branch 2 weeks ago to find out the progress, and I was told that I need to go to other branches to see if they have a frame. I threw my toys out the cot, and I told the staff member that I will not go, he can call and find out. He also took a photo of my frame, (for the supplier) apparently. I am still waiting for feedback, 2 weeks later.<br> I again went into the branch yesterday, to enquire about what is actually happening, I was told by another staff member that she will get the gentleman that was assisting me to call me this morning. It is now almost 2pm, and yes, I am still waiting!<br> The service I am receiving from Spec Savers is totally unacceptable, and needs to be addressed ASAP