LP
Lauren P

1 reviews | Active since May 2017

23 May 2017, 19:27

Terrible Service

<p>Contacted Specsavers about 11April 2017 to orders. Prescription was sent to then telephonically and confirmed with optometrist. On the 25th they called to collect and I paid. While marking left and right they discovered it was the wrong prescription delivered. They promised to correct but never called me since . I follow up but they have no feedback and no date as to when they will receive it. They are stroppy when I demand an answer and just discharge the urgency. </p>

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply24 May 2017, 10:41
Official

Dear Peterslll

Thank you for taking the time to bring this to our attention.

We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.

Kind Regards

Spec-Savers Team