Terrible Service

Re: Specsavers, Maponya Mall, Soweto.

The assignment was simple enough.

All they needed to do was give me a new pair of spectacles.

But they failed dismally in this assignment.

All I got was a frame that was structurally weak. Because it broke twice in the same place. And this breaking happened inside of 12 months after getting a new one each time. That is, each new frame did not last me more than one year.

When it broke the first time, I was reluctant to pay for another one because I reasoned that one year usage warranty is usually a minimum for most items purchased. But they insisted that I should pay for the new frame because maybe it was my fault that it broke.

To give them the benefit of the doubt, I payed the R300 required for a new frame.

But after the new second frame also broke, in the same place (left side), within 12 months again, I had had enough.

I now wanted my money back. Specsavers can keep their structurally poor frames and their lens. Now I wanted to try another optometrist because Specsavers have failed twice to deliver on their promise to give me a working pair of spectacles.

But I was told by the manager (Mpho) of the Maponya store and the owner/franchisee (Arthur Delange) that I cannot be refunded. From what the staff member (Pamela) who phoned me about my refund request imp****, management still blame me for the two broken frames.

Well, I will accept nothing from them but a full refund (R2k for the lens + R300 for the second frame). After this refund, I will then go to another optometrist to get a proper and functioning pair of spectacles.

Specsavers, the company as a whole, I am hugely disappointed and angry with you.

Thapelo Ntlhabo Cell: ***