Terrible experience

I had purchased a pair of spectacles from Spec Savers in January, it arrived after 2 weeks, when I went to pick it up there was a scratch on one of the lenses and had to be sent back. No one had inspected the spectacles as it was easy to see. I had to then wait another 2 weeks to pick up my spectacles. Then after 8 months the frame just broke and I had to pay for another frame. All in all a terrible experience