TERRIBLE CUSTOMER SERVICE FROM SPEC-SAVER CENTURION.

I had my eye test appointment on the Wed 29 Jan 2020 which went well. However the service thereafter left me upset! I had to call 2 times to follow up on my prescription glasses. When calling last week (week of the 17 -21 February) I was informed that my glasses are stuck at the lab and someone would call me. THE WEEK WENT BY AND NO ONE CONTACTED ME. The turnaround time and customer communication is sad! I am always out of town and need my glasses to drive, I had expressed the urgency in my eye test and was assured that it would not take time. Time went and I had to go out of town and was in desperate need of the glasses, I then asked my wife to go in and enquire 4 weeks later, upsetting revelation was her finding out that the glasses had been sitting instore for some time and no one bothered to contact us to collect. This type of service has left me appalled at the lack of sensitivity when it comes to customer needs. Needless to say that we cancelled the order and are saddened to have to take our business to another supplier. This has left me wondering if I should ever use or refer anyone to specsavers! Two weeks after the incident and no one has even called. Sad service.