Terrible Customer Service

<p>I visited Spec-Savers on the 10th of September for new prescription sunglasses</p> <p> </p> <p>I was told they would be ready within 7 to 10 working days. On working day 10, I called and was told that they would likely be coming in at 4pm and was promised a callback. That call never came, so I called at 4:30pm to be told that the lab had put the wrong prescription in.</p> <p> </p> <p>After calling numerous times this week and promised callbacks, which never came. I have just been on the phone with the store, who now says, a week after telling me the problem, that they will only be ready at the end of next week.</p> <p> </p> <p>Spec-Savers, please kindly tell me how my usual optometrist, manages to get my glasses to me, whether normal prescription, or prescription sunglasses, within 4 - 7 working days, without fail, but it takes you 21 days and counting (28 days if they actually arrive at the end of next week, which I doubt) and how your lab mixes up prescriptions?</p> <p> </p> <p>I remember why I stopped trusting you in the first place for my eye care needs</p>