PE
Pearl E

1 reviews | Active since May 2016

06 Aug 2024, 18:05

Terrible Attitude Tshegofatso Lepelle Kolonnade

I am appalled by the terrible service recieved today by the Optometrist at Kolonnade by the name of Tshegofatso Lepelle

I am a brides**** for my bestfriends wedding and have so much to do including getting contact lenses so I can walk down the aisle without glasses. I also have a 14month old who has been sick for the last two days and hence couldn't stay at Daycare and so has been with me when I run errands

The receptions Rudu was absolutely lovely yesterday and I booked an appointment today. I was also with my daughter yesterday and Rudu was so kind to my daughter

Today, when I walked into the optometrist office with Tshegofatso, I put my stroller to the side next to me. She so rudely said " you can't put it there I'm going to stand there" in my shock of her tone I then asked where I should put it then she said :anywhere" hmmm... after that she then rudely said " are we going to get anything done with this baby?" I FLIPPED AND IMMEDIATELY WAS ANGRY!! Before I came to the optometrist I had already asked my mom to watch my daughter however my mom had already left for gym and was only coming back after my appointment so I had to take my daughter with me. I'm also running around as a brides**** getting things, have deadline at work and taking care of a sick baby. The LAST thing I need is terrible service

From then on she asked me "What are you looking for " I thought that's a strange choice of words and I said "an eye test" then she further said "yes for what"... yoh this lady is the rudest person I've ever met at an optometrist and has absolutely zero human care. I also think my daughter felt her energy because she started crying and even threw up. It was even difficult for me after the first two comments to even be nice to her!

After my appointment I went to the children’s bathroom and breastfed my daughter while crying as I have been so overwhelmed and doing my best. I also think because I have a baby face Tshegofatso might have thought I'm young however I'm actually 31 years old !

Please train your optometrists to have some human kindness in them

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply12 Aug 2024, 09:00
Official
Dear Pearl 
 
 Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
 
 Thank you and Kind regards
 The Spec-Savers Team