Terrible and Disgusting service from the Canal Walk Spec- Savers

I lost my new pair of spectacles recently which i bought from spec-savers in Canal Walk. I returned to the store on the 15th March 2020 with my husband seeking assistance with regards to insurance and/or a way forward etc. The assistant at the front desk an African male was uncooperative and extremely rude. He refused to assist me with my request and furthermore refused to speak or communicate in a decent manner with us. as a result of this bad service i left the store - to date I have not had the luxury of time to have my dilemma resolved by visiting another store, and am unable to read or work - all due to this bad and horrible experience from the Canal Walk Spec- savers branch. i must add this is not the first time that i experience such terrible and disgusting service there !!