AK
Astrid K
1 reviews | Active since Feb 2014
03 Feb 2018, 10:06
Terrible
I got new glasses, that had tinting done, one lense had dark tinting the other light. 2 weeks ago I took them back, till today they still haven’t got them back, not even at the shop, they have the money so why worry, my initial consultation was 18 December 2017. This is the second time I’m complaining, thought service would have improved but no chance of that. I have a photo of this, is specsavers going to compensate me for the poor service, wait and see. Pathetic
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Replies (5)0
Replies (5)
Spec-Savers SA's replyOfficial
05 Feb 2018, 09:02Dear Astro70,
Thank you for taking the time to bring this to our attention.
Please can you provide us with the name of the Spec-Savers store that you went to, as we have our representative standing by to attend to your matter urgently.
Kind Regards
Spec-Savers Team
Best regards,
Spec-Savers SA's reply05 Feb 2018, 09:02
Official
Dear Astro70,
Thank you for taking the time to bring this to our attention.
Please can you provide us with the name of the Spec-Savers store that you went to, as we have our representative standing by to attend to your matter urgently.
Kind Regards
Spec-Savers Team
Best regards,
AK
Astrid K's updateReviewer Update
05 Feb 2018, 13:00Good day
It’s specsavers mall of the South
Thank you
Astrid
AK
Astrid K's update05 Feb 2018, 13:00
Reviewer Update
Good day
It’s specsavers mall of the South
Thank you
Astrid
Spec-Savers SA's replyOfficial
05 Feb 2018, 13:02Thank you for this. We will now send everything through to our representative to attend to urgently.
Thank You & Kind Regards
Spec-Savers Team
Best regards,
Spec-Savers SA's reply05 Feb 2018, 13:02
Official
Thank you for this. We will now send everything through to our representative to attend to urgently.
Thank You & Kind Regards
Spec-Savers Team
Best regards,
AK
Astrid K's updateReviewer Update
07 Feb 2018, 21:29Specs savers advised telephonically my glasses would be ready today- Wednesday and they would call me and advise they have them- Now it’s Wednesday night and nothing, no call and no glasses, should my next step be the consumer rights board? Supposed to get free trail contacts, are they going to be right per prescription or cause damage?
AK
Astrid K's update07 Feb 2018, 21:29
Reviewer Update
Specs savers advised telephonically my glasses would be ready today- Wednesday and they would call me and advise they have them- Now it’s Wednesday night and nothing, no call and no glasses, should my next step be the consumer rights board? Supposed to get free trail contacts, are they going to be right per prescription or cause damage?
Spec-Savers SA's replyOfficial
08 Feb 2018, 12:51Thank you for the update regarding your matter. We will now escalate this further.
Thank You & Kind Regards
Spec-Savers Team
Best regards,
Spec-Savers SA's reply08 Feb 2018, 12:51
Official
Thank you for the update regarding your matter. We will now escalate this further.
Thank You & Kind Regards
Spec-Savers Team
Best regards,