Tebogo - Southgate Spec-Savers manager is a lair.

On May 15, 2024, I called Spec-Savers Southgate to voice my worries about being overcharged. Since I couldn't afford to pay R1480 for my son's glasses, I decided to request a refund. The manager, Tebogo, called me and offered to pay R500 instead of giving me a refund. I will then pay R499, which will be the remaining amount because I had previously paid R500 at the end of April. I accepted the offer gladly and informed him that I could only visit on May 24, 2024.

I confidently went to spec-savers to pay R499 that we had agreed upon and collect my son's glasses but Tebogo the manager denied his offer and said he will keep the spectacles and only release them when I pay the balance. Since he denied what he promised I asked him to listen to the recording of our conversation. He said he will but that's if the recording is not deleted. How can the call recording be deleted so soon.