Swopped frames without contacting me

<p>I went to specsavers for the summer promotion, which i do every two years. I went for the eye test and chose my frames, the dispenser that helped me asked all the questions and made sure everything was okay. I received my phone call to say i can collect my new glasses and sunglasses, went and found out that someone else decided to swop the sunglass and normal glass frames without even a courtesy call to explain why. I have my copy of the quote and there is no line swopping it. now after driving from Kuils River to Somerset mall and back, i need to wait another 7 to 10 working days for this to be corrected and waste more petrol and time and hope whoever dispenses it does it right this time.</p> <p>I would like to know who did this without speaking to me of the dispenser that helped me and I want them to explain their reasoning for not even contacting me.</p> <p>No one should waste a clients time and money like this, and this without either an explanation or apology from the person that did this. The other staff were very apologetic and I thank them for that.</p> <p>This is not something you expect from a National brand, for them to make unilateral desicions on products that you pay for and waste your time and money.</p> <p>Could this please be speedliy addressed. I don't exepct this to take the same amount of time as a normal order as I was not at fault!</p>