Sub-par service underscored by abhorrent lack of care

The staff at Spec-Savers The Bridge are as non-caring as they are improvident. It all started with five calls to the branch going unanswered on 14 April. Another attempt on Saturday morning fizzled to nought. Eventually, after physically making my way to the branch, I encountered a lackadaisical frontliner who couldn't seem to get anything right. This made for an overall torrid and regrettable experience. A warm smile from an employee attempted to wash over the general disdain felt during an extended visit. Ultimately, having endured a painstaking two hours to get a lens refitted into the frame, a misguided shove to the next Spec-Savers franchise to try realign the frame compounded the fiasco. I wouldn't recommend this branch for service, professionalism or efficiency.