Strughle to read with new specticals since January 2022

Poor service from Mimosa Mall branch in Bloem. I went for my eye test on 15/12/2021. When I collected my new specticals in January I struggle to read with it since day 1. First I was requested to wear it rather from the next day as I my eyes must get used to the new lenses to bd sbld to read with it. I went back 2 times complaining that I still struggle from day 1 to read. The 1st time my eyes were retested to confirm the prescription. The optomitris bend the frame after which I could read with it. Howether after 2 days I struggled again. 2nd time around the lady at reception first clakmed that I have sat on the frame or let it fell as the frame had a little crack. Only after she asked a optomitrist to check, she believed me something was wrong withe the frame. She would order a new frame under the guarantee and called me once received. After follow-ups I should have received the frame a while ago but after few weeks now still no one called me. Needless to say that I still struggle to read and as a result struggle with head aches as well. At this stage I feel to asked my money back and go to another Company to assist me. Also I refuse to pay the co-payment for an damaged frame due to a fabrick error.