Stinky SpecSavers Store Owner Attitude

My wife went for an eye test at SpecSavers Hartebee****rt on 06/01/2021 and ordered a pair of prescription glasses. Today 26/01/2021, she received a call from the shop that the laboratory has broken one of her lenses and now they have to re-order lenses from the USA and she can only receive her spectacles on 13/02/2021. Well accidents do happen and it will take time to re-order from the USA, but the attitude of the Hartbee****rt franchise owner absolutely stank. No compassion or saying she was very sorry and she will try her best to speed up the process, no just an attitude of sorry there is nothing we can do and you will just have to wait! These lenses have been paid for by Discovery already and maybe that is why she has such a don't care attitude? Perhaps I should contact Discovery and tell them to reverse the transaction and review their relationship with SpecSavers, perhaps then their attitude towards their customers will improve!