Still waiting for call

Spec-Savers Blue Route, I'm still waiting for my call to say your new stock of glasses has arrived. It was mean to arrive by around the 10th of December. I did call in and ask, as well as come in to ask, and you said you would definitely give me a call as soon as stock arrived. Trying to get a breakdown of costing from you was close to impossible, and I would certainly not have paid for the eye test it if it was not supposed to be part of a package deal. I ended up paying for the test and getting glasses elsewhere, where the cost of the test would have been included in a real package. Very disappointing. I gave two stars instead of one as the test was thorough and I was happy with the optometrist. Some of the staff were very helpful and friendly while I was in the store, with the exception of one stoney-faced young lady.