sG
suren G
1 reviews | Active since Sept 2015
26 Sept 2015, 12:58
staff at this branch are disrespectful and rude
Staff member tried to take a card payment, refused to advise that the machine might be faulty and made us look stupid. Gave her another card to try and the same thing. Started arguing with us when she finally realised that the machine was faulty. They initially refused to order the contact lens due to a short payment from the medical aid ( which we were never informed of ) I suggest that the staff there be sent on customer services training.
Helpful (0)
Replies (1)0
Replies (1)
Spec-Savers SA's replyOfficial
16 Oct 2015, 10:45Hello suren123,
Thank you for bringing this to our attention.
Apologies for the late response.
The matter has been addressed with the particular staff member involved and appropriate measures were taken.
Unfortunately on the day you visit the store our speed point machine was not working.
Please accept our apologies and be assured that we will endeavour to make sure that this does not happen again.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Thank you for bringing this to our attention.
Apologies for the late response.
The matter has been addressed with the particular staff member involved and appropriate measures were taken.
Unfortunately on the day you visit the store our speed point machine was not working.
Please accept our apologies and be assured that we will endeavour to make sure that this does not happen again.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Spec-Savers SA's reply16 Oct 2015, 10:45
Official
Hello suren123,
Thank you for bringing this to our attention.
Apologies for the late response.
The matter has been addressed with the particular staff member involved and appropriate measures were taken.
Unfortunately on the day you visit the store our speed point machine was not working.
Please accept our apologies and be assured that we will endeavour to make sure that this does not happen again.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa
Thank you for bringing this to our attention.
Apologies for the late response.
The matter has been addressed with the particular staff member involved and appropriate measures were taken.
Unfortunately on the day you visit the store our speed point machine was not working.
Please accept our apologies and be assured that we will endeavour to make sure that this does not happen again.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa