NL
NOKULUNGA L

1 reviews | Active since Mar 2015

05 Mar 2015, 17:55

SPECTACLES PAID FOR BUT SPECTACLES NOT RECEIVED!!!

I went to Mthatha Spec Savers on 20/01/2015 account no L070 and they consulted me and after that received sms to collect my spectacles but when I got home I couldn't see with them. After a week I went back to Spec Savers and I was consulted by someone else who told me I was given the wrong prescription and I had terrible headaches due to this!! I left them and they tested my eyes again I went to collect another pair of spectacles. I then realised that I struggled to see with my right eye with the new spectacles and that they were skew. I then went back AGAIN and they saw something is wrong with the second pair of spectacles and now I had to leave them AGAIN so now I don't have spectacles. <br> <br> This is terrible and very bad service because I paid for spectacles but spec savers is just playing a fool with me. I want to escalate this issue of bad service, damaged goods and passing the buck as it is absolutely disgusting that I paid the full price for spectacles that I did not recieve instead I recieve this terrible terrible treatment!!!<br> <br> I trust this matter will be dealt with the seriousness that it deserves and that someone will take accountability for the damage this has caused!!!!!!

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply27 Mar 2015, 10:08
Official
Hello Malents,

Thank you for bringing the matter to our attention.

I have addressed your complaint with the store and our Regional Manager.

Spec-Savers Umtata has confirmed that they have made contact with you to apologise for the service you received at the store and they have also delivered your spectacles and your gift.

We appreciate the time you have taken to bring this to our attention and we truly apologise for the inconvenience.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa